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Christmas Closing Hours:Our Customer Service Centre will be closed from 5pm on 20th December reopening 8:30am on 2nd January 2025. |
A link to our technical website can be found on each individual product page, alternatively visit www.bbwhitebook.com
Our products should be cleaned with a soft damp cloth, do not use bleach or abrasive detergents. Full care and maintenance information can be found on the individual product instructions. These can be found on the technical link on each product page or on our technical website www.bbwhitebook.com
Visit www.bathroombrands-spares.co.uk to find the available spares for your product, alternatively contact your local retailer.
Our products are sold through authorised dealers across the UK & the rest of the world and online. You can find your nearest retailer here
You can find your nearest displaying retailer here.
Details of our guarantees can be found here.
Please contact one of our distributors or 01322 473222.
If you have not found the answer to your question please contact us. Our contact details can be found here.
Dripping/leaking or water passing by typically occurs when the cartridge inside has become blocked with lime scale or debris. This can be prevented by regular maintenance of your product.
To clean your tap or shower cartridge, isolate the water and remove the cartridge. The cartridge can be run under water to flush it through. If you are unsure on this process please see the product instructions or speak to your plumber.
Yes you can lower the cistern on a low, medium or high level WC, the flush pipe can be cut. Please see the fitting instructions for full details.
Yellowing discolouration typically occurs when cleaning products, specifically bleach, are used in the bowl. If you are using cleaning products in the bowl then we suggest you leave you seat lid and ring up whilst the products are being used to minimise the potential dis-colouring.
Yes, you can. The white units can be primed using a water-based primer and an egg shell emulsion paint for the best effect.
All our acrylic baths come in a white exterior finish and can be painted in any colour you choose. The exterior should be primed using a polyurethane primer. If you require further advice please speak to your local paint supplier. We wouldn't recommend painting our ClearStone or Natural Stone baths.
